Over the last day Wink Hub smart home controllers were hit with a long outage that left many users disconnected for good and needing to return their units. Now, the company has worked out a solution that owners can apply themselves. Several people who were affected by the problem -- traced to an expired security certificate -- have already tried the fix on their devices and say it works. Ultimately, what owners will need to do is temporarily reconfigure the DNS setting on their router, which directs the Hub to a specially configured server where it can download an update that fixes the problem.
It's still inconvenient for users who keep their Hub at a remote location / vacation home or maybe don't have the technical skills to adjust their router settings, but it's quicker than mailing a unit back and forth. We'd expect most people with home automation at this point can figure out their router settings without much work. If you're an affected user keep an eye on your email for details which should be arriving shortly.
Filed under: Household
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